There are a few common reasons why you may not be able to connect successfully via FTP. 1. Make sure you're using the correct hostname If you’ve not switched the...
Migrations and Transfers
How long does an email migration take?
An email migration will usually take about 30 minutes to complete. However, this can vary depending on the size of the original mailbox being migrated. For an average...
Will the email migration tool cause downtime to mail?
No, the email migration won't cause any downtime to emails. It doesn't affect DNS or the ability to send or receive emails: it simply performs an IMAP sync to move...
Does the email migration delete any emails?
No, the email migration won't remove any emails from the mail server where emails are being migrated from or any emails on the StackCP mail server. It's a...
Can I import contacts into Webmail?
Yes, you can import a contact list from a previous mail client into StackCP webmail. To do so: Log in to Webmail for the mailbox. Head to the Address Book. Select...
Can I rename a mailbox?
It's not possible to rename a mailbox once it's been created. To get around this, you can create a new mailbox within StackCP and use the Email Migration tool to sync...
How do I migrate emails?
To migrate your emails and mailboxes to StackCP, you can use our in-house Email Migrations tool. This will let you migrate your IMAP mailboxes, your Gmail mailboxes and...
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