We encrypt all FTP, email and database passwords so they are not visible as plain text inside your control panel. The exception is the very first FTP account: this...
Web Hosting
Is Sellerdeck supported on your platform?
Yes, Sellerdeck - the e-commerce toolset - is fully supported on the StackCP web hosting platform, and runs really well!
Do you disallow any WordPress plugins on your WordPress platform?
Our WordPress platform was designed and built exclusively for WordPress. This level of platform to software exclusivity allows us to truly fine tune both hardware and...
Temporary URLs: what are they, and what are they used for?
When you create a hosting package you're given a temporary URL. There are a few reasons why you may want to use the temporary URL. Viewing a hosting package when you...
How do I find the IP address of a hosting package?
If you're managing DNS elsewhere, or simply wish to know the IP address of a package, you can find this within your hosting control panel. Head to Manage Hosting and...
How can I modify my hosts file?
Your machine's local hosts file allows you to overide DNS for a particular domain or subdomain name. This is a great way to test the site ahead of changing real DNS:...
What is the IP address that my site uses for external connections?
Due to the distributed nature of our network, the IP address your site uses to make outbound connections will differ from the IP the domain resolves to, and hence...
Can you update the version of cURL on your webservers?
Occasionally, applications in your webspace may run checks to help ensure your website is secure. As part of these checks, the application reads the version number of...
Can I enable GZIP Web Server Compression?
Gzip is a great of compressing files for faster network transfers - helping them load faster, so improving site speed. It's also a file format. We encourage the use of...
Is ImageMagick supported?
ImageMagick - the open-source image tool - is supported. We currently run Version 6.7.2. The path to the ImageMagick binary is: /usr/bin/convert Alternatively, some...
How do I use the File Permissions Checker?
The File Permissions Checker allows you to easily view and fix file permission issues which don't match our recommended settings. To use the File Permissions Checker:...
How do I set up a cron job?
You can set up a cron job or 'scheduled task' in the Scheduled Tasks section of your hosting packages control panel. Manage Hosting -> Manage -> Scheduled Tasks...
Why am I seeing an Upgrade to PRO message within Web Builder?
Not to worry! When a hosting package is created it’s essentially allocated to our standard platform. We can, upon request, move your website to our Kopage Pro...
How do I view the most recent backups taken by Timeline Backups?
Timeline Backups take an automatic daily backup of all your websites and databases and store them for 30 days. If you have the Timeline Backups product you may want to...
How do I use the Website Malware Scanner?
One of the major problems with malware is its persistence. This is why StackCP's Website Malware Scanner makes daily scans of all the sites within your hosting account....
What do I do if I believe a site is in breach of the Acceptable Use Policy/Terms of Service?
StackCP impose a strict Acceptable Use Policy and Terms of Service which customers must adhere-to. These cover illegal activities, prohibit certain content hosted...
How do I use traceroute?
Traceroute is a tool used for diagnosing network-related issues. It does this by displaying the route to the destination specified - a domain name or an IP address -...
Are you PCI compliant?
Yes, StackCP's hosting is fully PCI (Payment Card Industry) compliant and uses ISO 27001-approved data centres so will pass PCI compliance checks.
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